Professional Summary
As an Infrastructure Lead in retail technology, I specialize in delivering enterprise-scale solutions that drive business growth and operational efficiency. Over the past three years, I've successfully led major technological transformations including retail systems modernization and customer-facing solutions implementation. My expertise spans hybrid cloud infrastructure, large-scale deployment management, and enterprise architecture. I have a proven track record of collaborating with stakeholders across all levels to deliver complex projects that enhance business capabilities. A notable achievement includes establishing two state-of-the-art technology testing environments that significantly improved deployment efficiency and reduced time-to-market for new solutions.
Technical Skills
Infrastructure
- Enterprise Cloud Platforms
- Hybrid Infrastructure
- Network Architecture
- Enterprise Security
- System Virtualization
- Identity Management
- Hardware Integration
Management
- Project Leadership
- Service Management
- Change Management
- Incident Response
- Team Leadership
- Stakeholder Management
- Compliance & Governance
Solutions Development
- Enterprise Solutions
- System Integration
- Process Automation
- DevOps Practices
- Testing Environments
- Deployment Automation
- Performance Monitoring
Experience
Infrastructure Lead
Market Leading Stationery and Technology Retailer
Nov 2023 - Present
- Lead a dynamic team providing enterprise-wide technical support for retail environments and print production facilities
- Successfully delivered a major POS hardware refresh project across 170+ locations
- Manage deployment of enterprise printing solutions across multiple vendors and locations
- Lead complex IT infrastructure projects from requirements through to implementation
- Ensure compliance with industry standards and corporate governance frameworks
- Established and maintain two enterprise-grade technology testing environments
Systems Engineer
Market Leading Stationery and Technology Retailer
2018 - 2023
- Led enterprise mobility management for 170+ retail locations
- Orchestrated automated software deployments across distributed retail network
- Managed enterprise virtualization infrastructure and cloud services
- Provided critical 24/7 technical escalation support
- Developed automated deployment solutions for retail systems
Technical Support Analyst
National Supermarket Chain
2015 - 2018
- Provided advanced technical support for retail POS systems and enterprise solutions
- Rotational assignments across retail technology and convenience store operations
- Developed and maintained technical documentation and training materials
- Managed critical incidents and change processes
Education & Certifications
Computing (Games) Bachelor of Science (Honours)
University of Lincoln (UK)
Certifications
- Sumo Logic Fundamentals & Search Mastery
- Cylance Security Professional